Can I add Airtime to my TracFone online?
Yes, select "Add Airtime" from our website or click here
How do I add Airtime to my TracFone?
Click here to add Airtime.
Where can I find my Airtime PIN number on my Airtime card?
Your Airtime PIN number is located on the back of your Airtime card or on your register receipt. To locate the PIN number from an Airtime card. Simply remove the Airtime card attached to the cardboard packaging and locate the gray strip on the back of your card. Scratch off the gray strip in order to reveal your 15 digit Airtime PIN number.
Can I add Airtime to another person's TracFone?
Yes, if you have the phone with you, the Airtime card and the contact information can be verified.
What happens if I forget to buy and add Airtime to my TracFone?
To keep your TracFone Service active, you must add Airtime before the Service End Date or the number of days left displayed on your TracFone screen. If your TracFone runs out of Airtime, you will need to add a TracFone Prepaid Wireless Airtime card to add more. The amount of minutes you use is entirely up to you. Adding more TracFone Airtime cards extends your active service 30, 90, or 365 days from the date the card is added, depending on the denomination of the Airtime card. Unlike most plans, the minutes and service days you add to your TracFone will be added to the minutes and service days you already have.
How do I know how often to buy and add Airtime?
To keep your TracFone service active, you will need to buy and add a TracFone Prepaid Wireless Airtime card before the Service End Date or days left displayed on your TracFone. If your TracFone runs out of Airtime, you will need to buy a TracFone Prepaid Wireless Airtime card to add more minutes. Each additional card you add will further extend the days left displayed on your screen or Service End Date by the number of days specified on the card or register receipt, without limitation. Your Service End Date or days left and minutes will be displayed every time you turn on the TracFone.
Why would my phone number be cancelled if I do not add an Airtime card on time?
TracFone pays all charges to the carriers every month when we issue you a wireless phone number for your use. If you stop buying and adding Airtime cards, TracFone will stop paying the charges on that line for your use and will reassign that telephone number to a new TracFone customer. All it takes to get your phone Activated again is to buy and add a TracFone Prepaid Wireless Airtime card. Buy a TracFone Prepaid Wireless Airtime Card online or at your nearest retailer then add the card online or call our Customer Care Center at 1-800-867-7183. We will then assign you a new phone number and Reactivate your TracFone.
Will I lose my remaining minutes if I go past my Service End Date?
No, you have 60 days from the day you go past due to add another Airtime card and keep your minutes.
If I have an annual service card such as the 1-year Prepaid Wireless Airtime card, can I renew it before my Service End Date?
Yes, add Airtime whenever you need more minutes and the minutes and services days you add to your TracFone will be added to the minutes and service days you already have.