What is the "Coupon Printer"?
Before printing coupons from the Trac 'N' Save website, you'll need to install the Coupon Printer. This safe software enables your computer to group and print coupons that will be accepted at stores. Please note that we will never do anything to violate your privacy or send you anything without your permission. You don't even have to provide us your name or email address to install the Coupon Printer.
Why do I need to install the Printer Software to print coupons?
Coupons are often quite valuable, which is why many offers providers (i.e. manufacturers, retailers, etc.) require secure controls for distribution and printing of their coupons. The Printer Software is a small browser plug-in software that provides security controls for printing coupons. Additionally, it enables high-quality coupon prints that will scan easily at checkout. Installation is a quick and easy process. Simply follow the step-by-step instructions. Our plug-in has been created to run seamlessly with widely used Windows and Mac OS X operating systems and other popular browsers.
What is the "Browser Plug-in Software"?
This is a software program that extends the capabilities of your browser and other applications. For example, a plug-in gives you the ability to play audio files, watch movies, and view documents in a certain format or print coupons from your personal computer. Most plug-ins are developed by third party companies, like Apple's QuickTime and Adobe's Acrobat PDF Reader.
Is the Printer Software safe to install on my computer?
Yes. The Printer Software plug-in has been created to run seamlessly with Windows and Mac computers using a host of different operating systems and browsers. During the download process, you may have noticed that your browser states that it may be "dangerous" to accept the download. This warning is simply identifying that this plug-in was not developed by the original browser software developer (For ex. Microsoft). When downloading or running programs from the Internet, you want to know that the program comes from a known, reliable source. That is why, after you click the "accept" or "yes" button to download a program, your browser uses authentication to verify the identity of the program. This feature eliminates the chance of someone misrepresenting a program that is intended to be malicious or intentionally harmful.
I'm having issues installing the Printer Software, what can I do?
If you are having issues downloading or installing the Printer Software or printing coupons, it may be for one of the following reasons:
- Windows 2000 when used with any of the following browsers: Internet Explorer 6.x , 7.x or 8.x; and Firefox 2.x, or 3.x.
- Windows XP, Vista and Windows 7 when used with any of the following browsers: Internet Explorer 6.x, 7.x or 8.x (64bit); Firefox 2.x or 3.x; Chrome 3.x, or Safari 4.x.
- Mac OS X, and above, when used with any of the following browsers: Safari 2.x, 3.x or 4.x; and Firefox 2.x, or 3.x.
- You are on a network computer that does not allow plug-in downloads.
- You are running Windows 2000, XP Professional or Vista, and you do not have administrative rights to your computer, or you are not logged in as the administrator of your computer. If you have administrative rights, please login as the administrator and follow the instructions for your particular browser and operating system.
- If you are running a Firewall application on your computer, such as Norton Personal Firewall or McAfee Personal Firewall, the installation may not work. Please check the user guide to learn how to temporarily allow browser plug-in installations and provide permission for the Printer Software to communicate over the Internet.
- You have a pop-up blocker on either your browser, or separate security software that prevents you from seeing the browser pop-up to install the Printer Software plug-in.
I am having difficulty installing the Printer Software on a public-use computer, what can I do?
If you are trying to access and download the Printer Software from a public computer, (i.e. a computer in the county library) the security settings may be configured in such a way that does not allow you administrative rights. Check with the network administrator to see if the settings can be changed.
I am having difficulty printing coupons from my work computer, what can I do?
It is common in many work places to not have administrative rights to your computer. Check with your Network Administrator to see if you can be granted access to download the application.
What if I got an unexpected error message stating that downloading did not complete?
Please try downloading the Printer Software again. Simply go to the website where you were trying to print coupons, again.
Why is my coupon not printing, or why am I getting error messages?
Many of the typical coupon printing problems can be simply solved by first making sure you have:
Can I get the coupons without downloading your Printer Software plug-in?
No. Many offers providers consider coupons to be of great value, which is why it is required that you download the Printer Software to access and print the offers.
How do I know if my computer's operating system and browser are supported?
At this time, the Printer Software supports the following operating systems and browsers:
How can I tell if I have issues with my printer or printer settings?
If the Printer Software plug-in was installed properly; your operating system and browser are supported; and you have not exceeded the coupon printing limit, but you were still unable to print your coupon, check the following:
What if I don't have a printer?
A printer is required to print our Internet print-controlled coupons.
Why am I getting server error messages?
Most server error messages encountered are the result of a temporary situation. However, if the message you encountered persists, contact us and please have ready the details about your browser and operating system; the specific offer you were trying to access; the site you were accessing the offer from; any specific error messages you encountered, and whether or not you had already printed the offer.
I have reviewed all these FAQs but still have issues with printing coupons, can I get some help?
Yes, you may contact us at 1-800-867-7183 or visit our website. Please have ready the details about your browser and operating system, the specific offer you were trying to access, the site you were accessing the offer from, any specific error messages you encountered, and whether or not you had already printed the offer.