Frequently Asked Questions


  • What is so special about TracFone?

    TracFone is the pay-as-you-go prepaid wireless phone service that requires no contracts, no credit checks, no activation fees, no monthly bills and no age limits!

  • Where can I buy a TracFone Prepaid Wireless Airtime Card?

    You can buy an airtime card at any one of our major retailers or on the buy airtime page on our website.

  • How often do I need to purchase and add an Airtime card?

    To keep your TracFone Service active, you must add airtime before the, Service End Date or, days left that is, displayed on your TracFone screen. If your TracFone runs out of airtime minutes, you will need to buy a TracFone Prepaid Wireless Airtime card to add more minutes. The amount of minutes you use is entirely up to you. Adding more TracFone Airtime cards extends your active service either 45, 90 or 365 days from the date the card is added, depending on the denomination of the airtime card. Unlike most plans, the minutes and services days you add to your TracFone will be added to the minutes and service days you already have.

  • How do I find my Serial number?

    For instructions on how to find your serial number click here.

  • What area does TracFone service?

    TracFone provides nationwide prepaid wireless service. We use the nation's leading cellular providers to create a national footprint covering 99% of the U.S. population. This gives you service everywhere cellular service is available. To view your local coverage area click here.

  • Why does my phone display SIM card registration failed?

    When your TracFone is turned on you may receive the message "SIM card registration failed" because your phone has not yet been activated. Disregard this message and clear the display by pressing the navigation key, which is the button below the display.

  • Which retail stores offer TracFone products?

    For a list of TracFone retailers nearest you, click here.

  • What should I do if I am unable to make or receive any calls on my phone?

    Your line may not be completely activated. Please select the technical support option on our website and follow the instructions provided.

  • Why is TDMA and Analog service being shut down?

    TDMA & Analog networks, in the United States, are currently being upgraded to another technology. TDMA & Analog phones will not be compatible with the new network changes and therefore must be upgraded to a GSM/CDMA handset.

STILL HAVE A QUESTION?
Friendly, informed Customer Care Center representatives are ready to help you.
Call 1-800- 867-7183 or Contact Us by e-mail.

If you're an existing customer, please provide us with your TracFone Serial Number and your TracFone Number when contacting us so we can give you the best possible service.