Add Airtime from Card

The Airtime PIN is a group of numbers found on the back of your TracFone Prepaid Wireless Airtime card or the Airtime PIN code(s) found on your retail cash register receipt.
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To find your phone number.
  1. Select the "Menu" option on your phone.
  2. Select the "Prepaid" option.
  3. Select the "Phone Number" option.
Your phone number should be displayed on your screen.

A promotional code is a five digit number that entitles the bearer to participate in special programs or receive special offers.

Please note: Promotional codes are sometimes used in conjunction with other requirements (i.e. specific geographic markets) in order to qualify for the stated benefits.


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Frequently Asked Questions

Service Updates TDMA and Analog

  • Do I have to replace my current phone?

    Yes. Tracfone's target date for migrating TDMA & Analog customers is February 18, 2008, so you will need to replace your current phone before that date. You may purchase a Tracfone by clicking here where we have many great phone offers that start as low as $14.99. These phones offer many advantages over your current phone, including color screens, extended battery life and enhanced digital features. You may also contact our Direct Sales department at 1-888-872-2366 and one of our Direct Sales representatives will assist in choosing the phone that is right for you.

  • Can I keep my current phone number?

    Yes, in most cases you can keep your current number, as long as your service is currently active. Once you have purchased your phone, please contact us at 1-800-867-7183, where one of our customer service representatives will assist you in activating your phone and transferring your current phone number.

  • Can I transfer my remaining minutes?

    Yes. Any remaining minutes left on your phone can be transferred to another TracFone. Once you have purchased your phone, please contact us at 1-800-867-7183 and one of our representatives will assist you in transferring your minutes.

  • Why are you shutting down TDMA & Analog service?

    TDMA & Analog networks, in the United States, are currently being upgraded to another technology. TDMA & Analog phones will not be compatible with the new network changes and therefore must be upgraded.