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Tips on how to find your IMEI, Serial Number, or Digital SIM IMEI:

  • If you have an iPhone or iPad, go to Settings > General > About. Look for one of the following options:
    • AVAILABLE SIM
    • ESIM
    • The name / label you assigned to your eSIM, along with IMEI or IMEI2 beneath it.

Please note the Digital SIM (eSIM) capability may vary based on the iPhone model.

  • For iPhones 12, the IMEI2 is eSIM capable.
  • For iPhones SE 3rd Gen, 13, & 14, & 15, the IMEI and IMEI2 are both eSIM capable. (The Straight Talk’s iPhone models 13 & SE 3rd Gen, only the IMEI2 is eSIM capable)

*Currently, we only support eSIM activation for these iPhone models: 12, 13, SE 3rd generation, and 14 and 15.

  • If you have an Android device, go to Settings > About Device (or About Phone) > Status. Some devices have an extra step: IMEI information.

Note: You can also find your Digital SIM IMEI by entering *#06# on your keypad.

  • If you have a Straight Talk feature phone, go to Menu > Prepaid > Serial Number.

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WHERE TO FIND YOUR SIM CARD NUMBER

AT&T-compatible Dual SIM

AT&T-compatible Dual SIM

T-Mobile-compatible Dual SIM

T-Mobile-compatible Dual SIM

Verizon-compatible Dual SIM

Verizon-compatible Dual SIM

AT&T-compatible Nano SIM

AT&T-compatible Nano SIM

T-Mobile-compatible Nano SIM

T-Mobile-compatible Nano SIM

Verizon-compatible Nano SIM

Verizon-compatible Nano SIM

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You can bring your number to Tracfone!

In order to send you a brand new SIM card, you will need to provide us with some information. If you prefer to get a new phone number, please contact your current service provider to disconnect your service before activating with Tracfone.

Four Ways to Find Your Carrier

  • Reboot your phone. The screen should display the carrier's name as it powers back on.
  • If your phone does not display a carrier name, you may have an unlocked device. You can search online to determine if your device is GSM or CDMA capable.
  • Refer to your phone's manual or contact your previous service provider to find out which network your phone is/was using.
  • If your service was active, there are some free online tools to help find your carrier by entering your phone number.        

Our system shows that your phone will not work with Tracfone’s service. Do you have another handset you would like to try? Or you can always check out our phone store to see what's available for purchase.

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Your phone is eligible to enjoy the Verizon network just by switching your SIM. If you want to activate your new Verizon SIM, select YES. Otherwise, select NO to continue with your transaction.

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Your current phone is not compatible with our network. Please try with another device or you can check out our available offers so you can enjoy our service as soon as you can. 

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Your phone is compatible with our network and it is ready to be activated. You entered a Digital SIM IMEI (to be activated with esim only), click on Continue to start the activation.

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The SIM card number you entered is invalid. Please review the number and try again.

If the number you entered is correct and the issue continues, please enter the number from the other SIM card

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For eligible military; approved verification documents required. 10% discount applied to $20/mo or higher unlimited talk & text plans. Not available on extended plans. One discount per Tracfone account.

Why do I have two SIM options?

Good question! You have two SIM options because your phone's IMEI is eligible to use a physical SIM card or an eSIM.

 

Physical SIM card: A Physical card is a card that you need to manually insert in to your phone. This will allow your phone to access our network.

 

eSIM: An eSIM is an embedded SIM card inside your device. With an eSIM, you don't need to manually insert a card into your phone to access our network.

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Incompatible device

The IMEI you entered is not compatible with our service. Review the IMEI and try again. If the issue continues, you may need to purchase a new, compatible phone.

 

You can purchase a new compatible phone on our website or at your local Walmart.

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Tips on how to find your IMEI

You can go to your device's settings.

 

  • On iOS: Settings > General > About
  • On Android: Settings > About Phone
  • For all other phones: Enter *#06# on your keypad

Currently, we support eSIM activation with Galaxy S24, iPhone 12, and later.

 

For more details on eSIM visit our FAQ at Get Customer Support on Common Topics & Questions - Tracfone

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Tracfone utilizes the network with the most first place rankings in RootMetrics® 2H 2022 5G reliability assessments of 125 metros. Results may vary. Not an endorsement.

Service Plans are compatible with both 4G LTE and 5G Network.

A month equals 30 days. Prices do not include fees or taxes.

†4G LTE capable device required. Actual availability, coverage and speed may vary.5G access requires a 5G-capable device in a 5G coverage area.

*Unlimited Carryover®: For Unlimited Talk & Text Smartphone plans, any unused data after your service end date will carryover to the next cycle if active service is maintained and in use with any Unlimited Talk & Text Smartphone plan. For other service plans, any unused minutes, texts and data will not expire as long as any Tracfone service plan is active and in use within any six-month period.

Smartphone plans do not triple.

Add-on cards: Service must be active and in use within any six month period.

Basic International calling to over 100 destinations. Click here International Long Distance- More details: for more details.

§The $10 Global Calling Card must be combined with another Tracfone Service Plan to work. International long distance service is available to select destinations only, which are subject to change at any time. Calls must originate from the US or Puerto Rico only. No international roaming allowed. Only for personal use. Calls are billed in one-minute increments. Airtime minutes will be deducted plus the cost of the International call. Rates are subject to change without prior notice. Card benefits expire after 180 days of last use or 30 days after your service is suspended, whichever occurs first.

Keep Your Own Phone (KYOP): Capable device required. Actual availability, coverage and speed may vary. Plans and SIM Kits sold separately.

∞Credit card required for enrollment. Auto-Refill available on select plans only.

Unlimited Talk & Text Auto-Refill Promotion: Promo offer applies only to new Auto-Refill enrollments on Tracfone 30-Day Unlimited Plans. $5 off the first two months of enrollment. Credit or debit card and account required for enrollment.

When downloading and using the My Account App, standard data rates may apply. Balance information may be transmitted with a delay and may not reflect actual account balances.

Android, Google Play and other marks are trademarks of Google Inc. The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License.

Reward Points can only be applied towards an eligible Tracfone plan when you accumulate the total amount of points needed. Reward Points have no cash value and cannot be transferred to another customer. Additional terms and conditions apply.

Discounts vary by merchant, location and offer; subject to availability. Offers may change without notice. Total savings vary based on the number of discounts and coupons redeemed and value of offers.

≈Hotspot only available if current service is with an active $40 Unlimited Talk and Text plan. Plan allocates up to 8GB of data for hotspot or data usage.

‡More high speed data than Consumer Cellular when comparing $20 and $25 single line plans, exc. Taxes, fees, discounts and promotions as of October 2024

Tracfone is a registered trademark of Verizon Value, Inc, a Verizon company. © 2025 Verizon. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners.

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The Refer-a-Friend code was shared with you by email, Facebook or Twitter. The format for this code is a combination of letters and numbers and looks like: XXXX-XXXX.

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