Network Changes

What is VoLTE

VoLTE is the current network standard, bringing you great features unavailable with older phones. Enjoy clearer-sounding calls, the ability to search the web and use GPS while on a call*, and an improved battery life.

If your phone doesn’t support VoLTE, you will face connection issues like dropped calls and poor reception. This will eventually lead to total loss of service, and you will not be able to make or receive calls, including emergency or 911 calls.

CHECK IF YOU ARE IMPACTED BY THE NETWORK CHANGES

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Call our Hotline at 866-667-6437

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Text MIGRATE to 611611

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Login to My Account and check for alert

*Some features may only be available for Smartphones.


Everything you need to know about VoLTE

Jon Rettinger, host of the YouTube channel Technically Speaking, explains what you
must do to switch to VoLTE and how it will improve your experience.

It’s time to switch to VoLTE

Watch video >

What VoLTE means to you

What VoLTE means to you

Watch video >

Things you’ll enjoy with a VoLTE-ready phone

Watch video >

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Don’t worry, we’re here to help

In an effort to provide each of our customers with access to VoLTE,
we will be contacting affected customers with a special offer.

To see if you qualify for a special upgrade offer, click below and enter your phone number.

Phone models may vary.

FREQUENTLY ASKED QUESTIONS

AT&T Unlock Process

 AT&T Device Criteria to Unlock Personal Devices:

  • Your request is for an AT&T phone or device that is not active on another AT&T account.
  • There is no past-due account balance on this device. If there is, make a payment to bring your account current. It will take 24 hours for your payment to post.
  • If you have a paid-off installment plan:
    • If you are paying a monthly service bill: Submit your unlock request at the start of your next bill cycle.
    • If you pay off your installment plan early: The wireless number assigned to the device must have been active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request.
  • If you have an AT&T PrepaidSM device: You must have completed at least 6 months of paid service. 
  • The device has not been reported as lost, stolen, or involved with fraud.
  • If you are on active duty military deployment:  You don’t have to complete your installment plan or contract to be eligible to unlock. Make sure you select Yes when asked if you’re deployed military.

How to Unlock - If you have an AT&T account that your device is associated to: 

  1. Log in to your AT&T account.
  2. Under “Get support,” select the link ‘Unlock device to use on other networks.” This takes you to the Instructions page.
  3. Select the link “att.com/deviceunlock.”
  4. Answer the question (select NO – not an AT&T customer) and provide your phone’s IMEI.
  5. Check the box to indicate “I am not a robot.”
  6. Check the box to indicate your agreement.  “Yes, I've read the legal stuff and agree to the device unlock eligibility requirements.”
  7. Click “Next.”
  8. Make sure to check your email and text messages for follow-up instructions.  You must confirm your request via email and follow any instructions you receive.
  9. The unlock request can take up to 48 hours to complete.

How to Unlock - If you don’t have an AT&T account, but your device is an AT&T device:

  1. Go to https://www.att.com/deviceunlock/.
  2. Answer the questions (select NO – not an AT&T customer) and provide your phone’s IMEI.
  3. Check the box to indicate “I am not a robot.”
  4. Check the box to indicate your agreement.  “Yes, I've read the legal stuff and agree to the device unlock eligibility requirements.”
  5. Click “Next.
  6. Make sure to check your email and text messages for follow-up instructions.  You must confirm your request via email and follow any instructions you receive.
  7. The unlock request can take up to 48 hours to complete.

As part of our effort to give you the best wireless experience, our partners are shifting their focus from 3G networks as they continue to invest in the latest and more improved generations of wireless technology. As a result, the 3G network will be going away and is being replaced with Voice over LTE (VoLTE).

If you are still using a 3G or non-VoLTE 4G device when the 3G network is shut down, you will not be able to make or receive calls, send or receive text messages, or access data services.

Devices that don’t have 4G capabilities will lose the ability to receive data or voice services. You will still be able to use some features on your non-VoLTE phone once the 3G network is shut down, however, you will need to upgrade to a new device & SIM card in order to access the current network.

Like any other phone, basic phones that are VoLTE compatible will work on the new network. However, if your current flip phone does not have 4G capabilities you will not have access to data or voice services.

You will need to upgrade to a VoLTE-capable phone. You may bring your own VoLTE-capable phone or you may purchase one from us.

These changes are already taking place. You may have started experiencing dropped calls or poor connections. Unfortunately, these issues will continue to worsen, and eventually, you will no longer be able to make or receive calls, including emergency or 911 calls.

4G LTE, or VoLTE, lets you enjoy benefits like faster call connection, clearer-sounding calls with HD Voice calling, improved battery life, better conference and video calling, and the ability to use GPS while on a call.*

*Some features may only be available for Smartphones.

VoLTE is included in most of our plans at no extra cost. All you have to do is upgrade to a VoLTE capable phone or make sure to enable VoLTE in your settings (if you already have a VoLTE phone).

All phones available online and in-store are VoLTE-ready.

Yes, you may! You can get a VoLTE-ready phone from the retailer of your choice. You’ll have to activate it with a new SIM Card from us. We’ll point you to the right option for your phone and give you instructions on how to replace it.

No, your current SIM card is not compatible with VoLTE. It is crucial that you do not remove the new SIM card, or switch it with your current one, as this will cause you to lose service.

If you got your new phone (or SIM) from our online store, text∆ the word ONESTEP to 611611 from your old phone and follow the prompts. If you got your new phone or SIM at a local retail store, follow the instructions that came in your package to transfer your service to your new device.

To request a new SIM Card, please click here or call 866-667-6437.

You get to keep them! Your Plan and benefits will be transferred, and your Service End Date won’t change once your upgrade is complete.

You can use the Transfer Wizard app to move messages, contacts, images, and more from one phone to the next. All you need is good Wi-Fi.

Your current Tracfone Service Plan will remain available for use on VoLTE-ready phones at least until Nov. 23, 2024. You will continue to enjoy your wireless service and do not need to take any action until we notify you. We will also post any deadlines for the transition on this page https://www.tracfonewirelessinc.com/en/verizonacquisition. Check back later for more information.

After your current phone is deactivated, it cannot be reactivated.
When upgrading to VoLTE, your coverage may be affected.
If you recently upgraded to a VoLTE phone, please disregard this message.